Privacy Policy

larogo operates as an online casino and sports betting platform serving players throughout the Philippines. We understand that your personal information is sensitive and must be handled with care. This Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as all relevant issuances of the National Privacy Commission (NPC) of the Philippines.

larogo respects your right to privacy and is committed to ensuring that all personal data collected through our Platform is processed lawfully, fairly, and transparently. We encourage you to read this Policy carefully to understand what information we collect, why we collect it, and how we use and protect it.

This Policy applies to all users of larogo.cam — whether you are a registered player, a visitor browsing our site, or a person who contacts our Customer Support team. If you do not agree with the terms of this Privacy Policy, you should cease using the Platform immediately.

larogo Casino acts as the Personal Information Controller (PIC) with respect to all personal data collected through the Platform. As the PIC, larogo determines the purposes and means of processing your personal information and is responsible for ensuring that such processing complies with applicable data protection laws.

All inquiries, complaints, or requests related to your personal data should be directed to our Data Protection Officer (DPO). Contact details are provided in the "Contact Us" section at the end of this Policy.

larogo collects personal information in several contexts and through various channels. The types of personal data we collect include, but are not limited to:

We collect this information directly from you when you register an account, make a deposit, place a wager, contact Customer Support, or interact with promotional campaigns. We also collect certain technical and usage data automatically through cookies and similar tracking technologies (see Section 10).

larogo collects and processes your personal information for the following purposes:

• Account Management: To create, verify, and maintain your player account on the larogo Platform.
• Transaction Processing: To process deposits, withdrawals, and payment transactions using GCash, PayMaya, BPI, BDO, Metrobank, and other supported methods.
• Identity Verification & KYC: To verify your age (ensuring you are 21 years or older), identity, and address in compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations as required under Philippine law and PAGCOR directives.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, multiple account creation, and other prohibited activities.
• Service Delivery: To provide access to slot games, bingo halls (including West Hunter Bingo), live casino tables, sports betting markets, and promotional campaigns.
• Customer Support: To respond to your inquiries, resolve disputes, assist with technical issues, and provide 24/7 live chat support.
• Marketing & Communications: To send you promotional offers, bonus notifications, newsletters, and platform updates, provided you have consented to receive such communications.
• Legal Compliance: To comply with legal obligations under Philippine law, PAGCOR regulations, court orders, and lawful requests from government authorities.
• Platform Improvement: To analyze usage patterns, improve user experience, optimize game offerings, and develop new features and services.

Under the Data Privacy Act of 2012, personal data may only be processed where there is a valid legal basis. larogo processes your personal information on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for one or more specific purposes (e.g., receiving promotional emails, participating in bonus offers).
• Contract Performance: Processing is necessary for the performance of a contract to which you are a party (i.e., the larogo Terms & Conditions), or to take steps at your request prior to entering into that contract.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which larogo is subject, including but not limited to KYC, AML, and PAGCOR reporting requirements.
• Legitimate Interest: Processing is necessary for the legitimate interests pursued by larogo (e.g., fraud prevention, platform security, business analytics), provided that such interests are not overridden by your fundamental rights and freedoms.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our Data Protection Officer or adjusting your account settings.

larogo does not sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes. However, we may share your personal data with the following categories of recipients in the course of providing our services:

• Game Providers: Third-party game suppliers (e.g., slot and live casino providers) receive limited technical data (such as player ID and session tokens) necessary to deliver game content. These providers process data on our behalf and are contractually bound to protect your information.
• Payment Processors: Payment service providers (GCash, PayMaya, banks, and other payment gateways) receive transaction data necessary to process your deposits and withdrawals. These processors are independently responsible for complying with Philippine data protection and financial regulations.
• Service Providers: We engage third-party service providers to assist with customer support, fraud detection, data hosting, analytics, and marketing services. All such providers are bound by strict confidentiality and data protection agreements.
• Regulatory Authorities: larogo may disclose your personal information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government agencies when required by law, court order, or regulatory directive.
• Legal & Compliance Purposes: We may disclose personal data where necessary to enforce our Terms & Conditions, investigate suspected fraud, protect the rights and safety of larogo and its users, or defend legal claims.

larogo ensures that all third parties with whom we share your data are subject to appropriate contractual safeguards and process your information in compliance with applicable data protection laws.

larogo retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The retention periods vary depending on the type of data and the purpose of processing:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, in accordance with PAGCOR and AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years as required under Philippine anti-money laundering laws and financial regulations.
• Marketing Communications: Retained until you withdraw consent or request deletion, after which we will cease processing your data for marketing purposes (though we may retain a suppression record to honor your opt-out request).
• Technical Logs: Typically retained for twelve (12) months for security, fraud prevention, and troubleshooting purposes.

Upon expiry of the applicable retention period, larogo will securely delete or anonymize your personal data in accordance with our internal data disposal procedures, unless continued retention is required by law or to defend legal claims.

larogo employs industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• Encryption: All data transmitted between your device and larogo's servers is encrypted using SSL/TLS protocols. Sensitive data at rest (such as payment information and identity documents) is encrypted using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted on a need-to-know basis. Only authorized personnel with a legitimate business need are granted access, and all access is logged and audited regularly.
• Firewalls & Intrusion Detection: larogo employs network firewalls, intrusion detection systems, and continuous monito ring tools to detect and respond to potential security threats.
• Two-Factor Authentication: We support two-factor authentication (2FA) for player accounts to provide an additional layer of identity verification.
• Penetration Testing: Regular security assessments and penetration tests are conducted by qualified security professionals to identify and remediate vulnerabilities.
• Staff Training: All larogo personnel who handle personal data receive regular training on data protection obligations and security best practices.

While we take all reasonable precautions to safeguard your personal information, no method of transmission over the internet or electronic storage is completely secure. larogo cannot guarantee absolute security, and you accept this inherent risk by using the Platform. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect any unauthorized access to your account.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by larogo:

• Right to Be Informed: You have the right to be informed about the collection and processing of your personal data, including the purposes for which it is used — which this Policy fulfills.
• Right of Access: You may request a copy of the personal data larogo holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction or completion.
• Right to Erasure: You may request the deletion of your personal data where there is no longer a lawful basis for its continued processing, subject to our legal retention obligations.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing carried out on the basis of legitimate interest, subject to our overriding legal obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 13. We will respond to all verifiable requests within fifteen (15) business days of receipt, as required under the Data Privacy Act. In complex cases, this period may be extended by an additional fifteen (15) days, in which case we will notify you accordingly.

larogo uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. Below is a summary of the cookie categories we use:

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to refuse or delete cookies; however, disabling strictly necessary cookies may impair the functionality of the Platform and prevent you from accessing certain features. larogo does not honor "Do Not Track" (DNT) browser signals at this time, as there is no consistent industry standard for doing so.

If larogo discovers or has reasonable grounds to believe that a person under 21 years of age has registered on the Platform or provided personal information, we will immediately suspend that account, delete all associated personal data without delay, and reverse any transactions made. Parents or guardians who believe their child has registered on larogo are encouraged to contact our Data Protection Officer immediately so that appropriate action can be taken without delay.

larogo takes its age verification obligations seriously and implements KYC procedures designed to prevent underage participation. We support the PAGCOR responsible gaming framework and actively promote responsible play across all our channels.

larogo reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address on file and/or by displaying a prominent notice on the Platform prior to the change taking effect.

The revised Policy will be published on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed about how larogo is protecting your information. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy.

For any previous versions of this Privacy Policy, please contact our Data Protection Officer and we will provide a copy upon request.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer through the following channels:

For formal complaints regarding data protection violations, you may also contact the National Privacy Commission of the Philippines (NPC) directly. larogo fully supports your right to seek redress through the NPC if you believe your data privacy rights have been infringed.

For matters relating to responsible gaming and self-exclusion, please visit our Responsible Gaming page or reach out via Live Chat. All data protection requests will be acknowledged within three (3) business days and resolved within the timeframes stipulated under the Data Privacy Act of 2012.